Decision-Making and Problem-Solving

Concept #1: Decision-Making as a Leader

‘Would you tell me, please, which way I ought to go from here?’

‘That depends a good deal on where you want to get to,’ said the Cat.

‘I don’t much care where–‘ said Alice.

‘Then it doesn’t matter which way you go,’ said the Cat.

‘–so long as I get somewhere,’ Alice added as an explanation.

‘Oh, you’re sure to do that,’ said the Cat, ‘if you only walk long enough.’

Lewis Carrol, Alice's Adventures in Wonderland

Decision-Making Framework

Cost-Benefit Decision Cases

Simple Tools

Decision-Making Traps

Personal Reflection

Concept #2: Decision-Making and Teams

“When we take a step or make a decision, we are tugging at webs of relationships that are seldom visible but always present.”

Margaret J. Wheatley


Think Independently – Act as a Team

Fake News and Groupthink

Innovation Decision Framework

When a Decision is Made

The Underside of Command

Personal Reflection

Concept #3: Problem-Solving as a Leader

“Horatio Hornblower began to feel that life in the Navy, although it seemed to move from one crisis to another, was really one continuous crisis, that even while dealing with one emergency it was necessary to be making plans to deal with the next.”

C. S. Forester, Mr. Midshipman Hornblower

Think Like a Fan – Or – Think Like a Coach

Use Analogies

Problem-Solving Framework

Micro-Change is More Effective

Lessons of Chernobyl

Personal Reflection

Concept #4: Problem-Solving and Teams

“Another aspect of the leader’s difficult role is that there can be only one clear leader of the group, and that person must be willing to accept responsibility for the actions of all.”

Andrew Hill

Psychology of Problem-Solving

Strategies to Challenge Team Thinking

Strategies to Avoid Bounded Rationality

Team Problem-Solving Tips

When 7 x 13 = 28

Personal Reflection

I Recommend

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