Difficult People and Difficult Conversations
Concept #1: Challenging Employee Situations
“Adversity is like a strong wind. It tears away from us all but the things that cannot be torn, so that we see ourselves as we really are.”
Dealing with Challenging Employees
Leaders Value Relationships
Understanding the Conflict of Perspective
Personal Reflection
How to Deal with Interpersonal Conflict
Leaders Need Emotional Agility
Concept #2: Corrective Action
“Be kind, for everyone you meet is fighting a hard battle.”
Case of the Well-Meaning Manager
Helping Employees Overcome Struggles
Principles of Corrective Action
Personal Reflection
More Best Practices
The Pain of Letting Someone Go
Concept #3: When You Are Wrong
“And side by side those chiefs of pride,
Together fell down dead.”
The Corporate Apology
Fix Mistakes Quickly
Learn from Failure
Personal Reflection
Concept #4: Challenging Business Situations
“Uh, Houston, we’ve had a problem.”
Bad News Happens
Use the Organization to Work the Problem
Meet Face-to-Face
Personal Reflection
Leaders Take the Arrows
Leverage the Experience of Others
I Recommend
If there is someone you know who you feel would benefit from this program, please recommend them. Individuals recommended from our program alumni receive a $200 scholarship.