Kevin Crandall leads the teams responsible for ensuring the overall quality of Xactware’s claims solutions software. His interest lies in developing highly effective personnel and QA/QC systems founded on the principle that it is the customer who ultimately defines the standard of quality for Xactware’s products and services. Kevin has been with Xactware for over 12 years. His previous responsibilities have included leadership over many of the company’s customer facing operations: inside sales & customer service, technical account management, implementation project management, product training, and technical support. His mission at Xactware has always been to make sure that customers have an excellent experience when they come to Xactware for help, and that Xactware learns from those interactions how to improve its products and services. Kevin came to Xactware with him extensive experience in market research, product management, and customer service management. He “grew up” professionally in the political and marketing research industry. Later, he worked in the broadband internet technology industry before coming to Xactware. Kevin earned a bachelor’s degree in psychology from Brigham Young University and a master’s degree in organizational leadership from Gonzaga University. His volunteer work includes chairing state and regional councils for the Utah Department of Workforce Services, as well as, various service and training positions with the Boy Scouts of America and other organizations in his community.